This Exchange Policy explains the conditions that may apply when customers request an exchange for eligible parts, accessories, or other applicable products purchased from iCareFix.
1. Eligible Products
Only products that qualify under the applicable exchange conditions may be exchanged.
Eligibility may depend on the product type, condition, purchase date, warranty status, and reason for exchange.
2. Product Condition
Products submitted for exchange may need to be returned in an acceptable condition.
Products showing signs of misuse, physical damage, liquid damage, modification, or unauthorized repair may not qualify.
3. Defective Products
If a purchased product is found to have a manufacturing or functional defect covered by the applicable terms, iCareFix may inspect the product and determine whether repair, replacement, or another appropriate resolution is applicable.
4. Installed Parts
Replacement parts installed in a customer’s device may be subject to different conditions from unused accessories or uninstalled products.
5. Exchange Inspection
All exchange requests are subject to inspection.
An exchange request is not automatically approved simply because an issue has been reported.
6. Proof of Purchase
Customers should provide a valid invoice, receipt, order reference, or other applicable proof of purchase.
7. Physical Damage
Exchange requests may be rejected where the product has been damaged through accident, misuse, liquid exposure, unauthorized modification, or improper handling.
8. Exchange Process
To request an exchange, contact iCareFix and provide your purchase/service details.
After inspection, our team will inform you whether the product qualifies under the applicable exchange conditions.